How small is “small batch”?
We make about 36 bottles per batch. Due to this, during very busy times it may take a couple of days longer to get the product to you. We will always keep customers up to date about delivery times. When we are fully stocked we dispatch orders within 2 working days by courier or 1st Class Royal Mail.
What are your postal charges?
Delivery is free.
What is Click & Collect?
We don’t post out our Hampers due to weight and possible damage, therefore we offer a Click & Collect service. You can order online and then collect from our Distillery in Ulverston. Collection days and times are Thursday, Friday & Saturday: 12-7pm. If these days and times are inconvenient, please contact us to arrange collection. Other items can either be posted or collected.
Do you deliver overseas?
At this time, we are unable to deliver overseas. We hope to provide this service in the future.
Is it secure for me to place an order online using my card details?
We use Paypal for all online orders. Paypal uses SSL technology, which is the most secure method. You don’t have to have a Paypal account to order online.
Returns and Refunds
If you receive an item that is not satisfactory please contact us here or call 07397180486 with your order details and we will do everything possible to resolve the matter. We may ask that photographs of the damaged or broken item be emailed to us to avoid the item having to be sent back to us.
Please contact us or the following companies for wholesale:
Grapevine Distribution: 01768776100