FAQs

How small is "small batch"?

We make about 160 bottles per batch. Due to this, during very busy times it may take a couple of days longer to get the product to you. We will always keep customers up to date about delivery times. When we are fully stocked we dispatch orders within 2 working days by 2nd class, 1st class or courier.

What are your postal charges?​

Standard: £2.50, First class: 4.50, Courier dependent on order size-charged at cost via APC Fragile.

What is Click & Collect?

You can order online and then collect from our Distillery in Ulverston. Shed One is open to the public on Thursdays, 10-3pm,Fridays, 11-5pm and Saturdays, 11-5pm. If these days and times are inconvenient, please contact us to arrange collection. .

Do you deliver overseas?

At this time, we are unable to deliver overseas. We hope to provide this service in the future.

Is it secure for me to place an order online using my card details?

We use Paypal for all online orders. Paypal uses SSL technology, which is the most secure method. You don't have to have a Paypal account to order online.

Returns and Refunds

If you receive an item that is not satisfactory please contact us here or call 07397180486 with your order details and we will do everything possible to resolve the matter. We may ask that photographs of the damaged or broken item be emailed to us to avoid the item having to be sent back to us.

Wholesale Enquiries

Please contact us or Grapevine Distribution: 01768776100